Please try again shortly. In the Device Manager , click Biometric or Biometric Devices to expand the list of recognized biometric sensor devices. The access manager software is designed to work on specific models and operating systems. The driver version is displayed. Greetings banhien Thank you for a quick reply, the link you gave me worked, and i managed to install HP ProtectTools, but when i was goin thru Setup it said that FingerPrint was not detected, any idea where to get drivers for that? Find new device drivers if you changed operating systems. If there is no Biometric entry, then Windows cannot identify the fingerprint reader hardware.
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Use the table below to fingerptint which access manager software was available at the time the computer was purchased. The access manager software is designed to work on specific models and operating systems.
HP ProBook s Notebook PC – Driver Downloads | HP® Customer Support
Is my Windows version bit or bit? Remove selected files Download files. Before using the fingerprint reader, be sure that your fingers are clean. Contact HP for technical support or repair service. The Virtual Agent is currently unavailable. Next, see if Windows supports the fingerprint reader.
HP Customer Support – Software and Driver Downloads
And to use it, you need to have “HP ProtectTools” as i know, but i can not find such thing on this computer. HP has scanned your product but currently has no suggestions for driver updates. Message 3 of 7. Drivers may be in development so please check back at a later date or visit the product homepage.
ProBook s FingerPrint Software? But where? – HP Support Community –
We were unable to find any drivers for your product. Asia Pacific and Oceania. Check for Windows support. This topic has been archived. HP Download and Install Assistant makes it easy to download and install your software.
If a biometric option does not exist in your BIOS, then the fingerprint reader is always enabled. Fingerpriny fingerprint sensor driver is listed. Would be nice to know where to get the software.
If your device driver is up-to-date, see if your access manager software is compatible with your fingerprint reader.
This tool applies to Microsoft Windows PC’s only. How does HP install software and gather data? See your browser’s documentation for specific instructions. Message 5 of 7. Press the sticky side of a piece of adhesive cellophane tape on the sensor and then peel it away to collect the dust and dirt particles. I don’t see my operating system.
The fingerprint sensor is listed as a Validity Sensor or AuthenTec Sensor, depending on the model number of your computer. The driver version is displayed.
The biometric device is the hardware that controls the fingerprint reader. Europe, Middle East, Africa. See your browser’s documentation for specific instructions. Select your operating system and version.